38% of Abandoned Carts Recovered. 54% Lower Service Costs. One Platform.
Turn every SMS and WhatsApp message into revenue, from cart recovery to post-purchase support, with the platform 500+ MENA brands already trust.
Trusted By Leading E-Commerce & Retail Brands
The Numbers Behind 500+ MENA Brands
These are not projections. These are real results from e-commerce and retail brands already running on CEQUENS, across 1B+ commerce messages every year.
Leader
SLA
Recovery
One Platform for Every Shopping Moment
From the first browse to the final delivery notification. Automate compliant, personalized conversations across SMS and WhatsApp that turn shoppers into repeat buyers.
Trusted by 500+ eCommerce brands, marketplaces, and retailers.
Built for Commerce, Not Retrofitted for It
Generic platforms treat retail as an afterthought. CEQUENS was built from the ground up for MENA e-commerce, with the timing, channels, and shopper intelligence that drive real revenue.
Smart Timing That Converts
Built for commerce with smart timing that sends cart reminders when shoppers are most likely to convert.
One Chat, Full Journey
Let customers browse, ask questions, get recommendations, purchase, track orders, and request support in one place.
Strategic Cart Recovery
Cart recovery triggers at 30 minutes, with strategic follow-ups at 24 and 72 hours.
WhatsApp AI Bots
Connect your AI or rule-based bot to WhatsApp to boost orders, handle FAQs, and turn chats into conversions.
Every Abandoned Cart Is Revenue Left on the Table
CEQUENS triggers the right message, on the right channel, at the right moment. Personalized by cart value, customer segment, and purchase history.
Get Your Custom Demo →- Personalized messages based on cart value
- Smart triggers at 30 min, 24h, and 72h
- Customer segment-aware targeting
- 54% reduction in customer service costs
Your Customers Are on WhatsApp. Your Store Should Be Too.
Brands using CEQUENS WhatsApp Commerce see 4.5× higher engagement than email. Browse, recommend, sell, and support, all inside the chat your customers already use daily.
Catalog Browsing
Customers browse your full product catalog, view images, compare options, and add to cart without leaving WhatsApp.
Tailored Recommendations
AI-powered product suggestions based on browsing history, purchase patterns, and customer preferences.
In-Chat Checkout
Complete purchases directly in the conversation. No redirects, no friction, no drop-off.
- Real-time shipping notifications
- Proactive delay alerts before customers ask
- Delivery confirmation with feedback prompt
- 89% satisfaction with delivery communication
Kill "Where Is My Order?" Before It Starts
Proactive shipping updates, delay alerts, and delivery confirmations, sent automatically so your support team handles exceptions, not status checks.
Get Your Custom Demo →How Much Revenue Are You Leaving in Abandoned Carts?
Every hour without automated recovery is revenue lost. See what CEQUENS can recover for your brand.
Get Your Custom Demo →What E-Commerce & Retail Leaders Say About CEQUENS
"Through CEQUENS's solutions we were able to engage with our customers across their channel of preference, providing them with a convenient and reliable suite of solutions to deal with queries, pricing, delivery, and complaints. We look forward to working on more marketing strategies with their solutions."
"As a communication-driven team in Decathlon, our mission is to spread our message to communities. By utilizing CEQUENS's SMS API solutions, we were able to connect with existing customers and onboard new customers rapidly and efficiently, inviting them to be part of the Decathlon experience with one click."
"We are a tech-based startup in the food industry, and are always looking for partnerships that can provide us with the needed agility, dependability, and quality of service that helps us grow in an extremely competitive and demanding market. Working with CEQUENS has been super fulfilling and rewarding for us."
See What 38% Cart Recovery Looks Like for Your Brand
Get a personalized walkthrough showing exactly how CEQUENS would work with your store, your channels, and your customers.
- Live demo tailored to your store
- Custom ROI projection for your brand
- No commitment, no pressure