Conversation-based pricing with no hidden fees. Every plan comes loaded with agent seats, all 5 channels, and the flexibility to scale on your terms.
Every plan includes all messaging channels, mobile app access, and a real-time dashboard. Scale up conversations and seats whenever you're ready.
Slide to your expected monthly conversation volume, AI conversations, total agents needed and see exactly what you'd pay. No surprises, just simple math.
A conversation is a single interaction thread between your business and a customer on any supported channel. It starts when a customer sends a message (or you initiate one) and covers the entire exchange until it's resolved, closed or crosses 24 hours. Whether it's 3 messages or 30, it counts as one conversation.
You're never cut off. Additional conversations are simply charged at your plan's tiered rate. The more you use, the lower the per-conversation rate goes — so scaling up actually costs you less per interaction.
Absolutely. Every plan comes with a generous number of seats included, and you can add more anytime at $25/seat/month. No plan changes required.
Choose annual billing and get a flat 20% discount on your entire plan. Same features, same flexibility — just a lower price.
Yes. You can upgrade or downgrade your plan at any time. If your conversation volume or team size changes, your plan should change with it.
No. All five channels — WhatsApp, Messenger, Instagram, Google RCS, and Web Widget — are included in every plan at no extra cost.
AI features are available on Professional and Enterprise plans. AI-powered conversations are billed at $0.10 per AI conversation, only when used. No usage, no charge.
Yes. You get a 14-day free trial with access to Professional-level features and up to 1,000 conversations, so you can experience the full platform before committing.
No. Meta charges its own conversation fees for WhatsApp Business API usage. These are separate from CEQUENS Engage platform pricing and are billed directly by Meta or passed through depending on your setup.
Starter plans include standard self-service support. Professional plans get silver-tier support with 24/7 chat and guided onboarding. Enterprise plans receive gold-tier support with premium onboarding and dedicated assistance.
Get Professional-level access to all 5 channels, AI features, and up to 1,000 conversations. See what CEQUENS Engage can do before you commit.